Fraudulent Activity (TEST)

Reporting Fraudulent Activity

Each example fraudulent paperwork needs to be reported on our Fraud Smartsheet, on Otto, in Delta, to Triumph, and in Sharepoint.

1. Gather Relevant Information by phone (preferred) or email canned response Fraud Verification

A. Is this fraudulent activity? Take detailed notes describing the fraudulent activity, including notes explaining how to identify fraudulent paperwork compared with valid paperwork.

B. Is this the only instance of fraudulent paperwork or fraudulent activity the debtor is aware of? Review aging in Delta; note any other loads if applicable.

C. What is the best load verification contact? Who is the best contact in AP for Fraud reporting?

2. Enter on Smartsheet

Enter relevant data, including the Freshdesk ticket number and UAR/Otto ticket number associated with the notice in the first column.

If the same type of fraudulent activity has already been entered on the Smartsheet, note the additional ticket number and date received. In case of any exception, add a note (in the first column) that would explain why this was not reported, and skip to step 4.

If fraudulent activity is on the part of the client forward the email to opsmanagement@tbcap.com; procedure ends here.

3. Report on OTTO.

Submit a fraud ticket (UAR Ticket) through OTTO. Fill in all fields with as many details as you can gather regarding fraudulent activity and upload any fraudulent documents.

Enter the UAR Ticket number in the Fraud Smartsheet.

4. Note Delta

Summarize the information submitted in the UAR ticket in the general notes for the debtor profile.

Make sure that any affected loads have been noted 'Disputed' in Delta, as well.

5. Notify Triumph

Send an email (fraud template in Outlook) to credit@tbcap.com, recourse@tbcap.com, nonrecourse@tbcap.com, collectors@tbcap.com, treasuryteam@tbcap.com, and businesssupport@tbcap.com filling in details regarding fraudulent paperwork.

6. Add to Confirmed Debtor Fraud in Sharepoint

Fill in columns Debtor Name, Date, and screenshot of the notification email from step 5.